Frequently Asked Questions
Everything you need to know about your LSW London shopping experience.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an express shipping option at checkout for guaranteed delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate your return label.
Do you ship internationally?
Yes, LSW London ships to over 50 countries worldwide. International shipping times vary by location, typically ranging from 7-14 business days.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At LSW London, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to minimize our environmental footprint.